Shipping policy

 

 

NOTE: We only ship to the EU at the moment. We're working on worldwide delivery.

1. Shipping Methods and Rates: Shipping rates are calculated based on the weight and dimensions of the package, as well as the destination address. Customers can view the applicable shipping charges during the checkout process. 

2. Order Processing Time: Orders are typically processed and shipped within 1-2 weeks, excluding pre-orders and during weekends and holidays.

3. Shipping Notifications: Once your order has been shipped, we will send you a confirmation email with tracking information. You can use the provided tracking number to monitor the progress of your shipment.

4. Delivery Times: Delivery times may vary, depending on the destination. While we make every effort to ensure timely delivery, please understand that we cannot guarantee specific delivery dates, as they are subject to factors beyond our control, such as weather conditions and carrier delays.

5. International Shipping: For international orders, additional customs fees, taxes, and import duties may apply upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs. Please check with your local customs office for more information regarding customs policies and fees.

6. Undeliverable Packages: In the event that a package is undeliverable due to an incorrect address provided by the customer or other reasons beyond our control, the customer will be responsible for any additional shipping costs incurred for reshipment. 

7. Order Tracking: The order is trackable by using the provided tracking code (per email).

9. Returns and Exchanges: For information regarding returns and exchanges, please refer to our separate Return Policy.